1:1 ABA Therapy

Cancellation Policy

1) Payment Terms a) Fees in accordance to the amount of sessions booked shall be paid 2 weeks in advance prior to the date of session. b) Late payments beyond the due date will result in non-confirmation of your child’s booking. c) Fees are payable in full and are non-refundable, irrespective of the child’s attendance. This includes, but is not limited to, absences due to illness, personal reasons, public holidays, school holidays, or any other cause beyond the Centre’s control. 2) Force Majeure a) The Centre shall not be liable for, nor be required to provide any refund, credit, or make-up sessions, in the event of closure, suspension, or modification of services due to circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters, fire, flood, pandemic, epidemic, public health orders, strikes, civil unrest, or any act of government or regulatory authority. 3) Health and Wellbeing of the Child a) To maintain a safe and healthy environment for all children and staff, your child must be well and symptom-free before attending the ABA session. DuniaKu reserves the right to reject entry of your child to the centre if they have: - Fever (body temperature of 37°C or above) - Vomiting or diarrhoea within the past 24 hours - Persistent cough or flu-like symptoms - Contagious infections (e.g., chickenpox, HFMD, conjunctivitis) - Rashes of unknown cause - Any other condition deemed unsuitable for attendance by the therapist b) If a child arrives unwell or develops symptoms during a session, DuniaKu reserves the right to end the session early or deny entry to prevent the spread of illness. c) If a medical clearance is required, your child may only resume the session upon submission of a doctor’s note. d) Sessions missed due to illness will follow the same payment policies outlined above.